1. Order Processing and Delivery Times
At Threadford, we’re committed to making your shopping experience smooth and reliable. Below are our estimated order processing and delivery timelines:
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Processing Time: Once your order is placed, we typically take 1–3 working days to prepare it for dispatch. Orders placed on weekdays are handled faster, while weekend or public holiday orders may take a bit longer.
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Delivery Time: After processing, your order will be shipped with an estimated delivery timeframe of 8–12 working days, depending on your location and local postal service performance.
We appreciate your patience and understanding as we work to get your items to you as efficiently as possible. If you need assistance, our customer service team is always ready to help.
2. Placing an Order
Ordering from Threadford is simple and hassle-free:
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Browse our collections and choose your items.
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Click “Add to Cart” to place items in your shopping cart.
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Review your cart and confirm item details (size, colour, quantity).
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Click “Proceed to Checkout” and enter your shipping information accurately.
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Continue to select your shipping method and payment option.
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Complete your order securely.
You’ll receive an order confirmation email shortly after placing your order, followed by a tracking email once your order is dispatched.
3. Shipping Costs
At Threadford, we believe in transparency and value. That’s why shipping is completely free—no hidden fees, no minimum spend required.
4. Order Shipping and Tracking
Once your order is processed, it will be carefully packed and dispatched. To help us maintain competitive pricing, we use a bulk dispatch system—orders are grouped and shipped in batches from our fulfilment centres.
Once shipped, you’ll receive an email with your tracking number. Please note that tracking updates may take a few days to appear, depending on the logistics provider and routing.
If your parcel hasn’t arrived within the expected timeframe, please allow a few additional days. Delays may occur due to high demand, customs clearance, or seasonal factors. Our support team is happy to help if you need assistance.
5. Important Shipping Notes
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Estimated delivery times serve as guidelines and may vary due to customs, carrier delays, or public holidays.
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If you require urgent delivery, please contact us before ordering to explore possible expedited options.
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For orders with multiple items, packages may be shipped separately based on availability. If so, you will receive separate tracking numbers for each parcel.
6. Contact Us
We’re here to support you at every step. If you have questions about your order, tracking, or delivery, reach out to us at:
📧 Email: info@threadford.co.uk
Thank you for choosing Threadford. We look forward to delivering your order soon.