1. Introduction
Threadford respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, services, and other digital platforms.
By using our website, you agree to the terms outlined in this Privacy Policy. We may occasionally update this policy to reflect legal, technical, or operational changes. Any updates will be posted on this page. Continued use of our services following these changes indicates your acceptance of the revised policy.
2. Information We Collect
We collect various types of information, including:
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Personal information you voluntarily provide, such as your name, email address, phone number, shipping and billing addresses, and payment details—typically when placing an order, subscribing to a newsletter, or contacting customer support.
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Technical and usage data, such as your device type, browser information, IP address, and browsing behavior. This helps us improve the site and tailor your experience.
3. How We Use Your Information
Your information is used to:
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Fulfil and manage your purchases and transactions
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Communicate order confirmations, updates, and customer service responses
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Improve our website and user experience
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Send marketing emails (only if you've opted in)
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Prevent fraud and ensure site security
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Comply with applicable laws and regulations
You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
4. Sharing of Information
We do not sell or trade your personal data. We may share it only with trusted third-party partners who assist in delivering services, such as:
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Payment processors
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Fulfilment and delivery providers
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Marketing and analytics platforms
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IT and website support services
These partners only receive the information necessary for their tasks and are contractually bound to protect it. We may also disclose personal data when required by law or to protect our legal rights or users.
SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY
Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.
Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.
Contact us at the following address to make a request:
5. Cookies and Tracking Technologies
Threadford uses cookies and similar technologies to enhance your experience, analyze site performance, and personalise content.
Cookies are small text files stored on your device. By using our site, you consent to our use of cookies unless disabled via your browser settings. Disabling cookies may affect some site functionality.
6. Data Security and Retention
We take reasonable steps to protect your data from unauthorised access, alteration, or loss. While no system is 100% secure, we implement technical and organisational measures to safeguard your personal information.
We retain your data only as long as necessary to provide our services or meet legal requirements. When no longer needed, data is securely deleted or anonymised.
7. Your Rights and Choices
Depending on your location and applicable laws (e.g. UK GDPR), you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data
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Object to or restrict data processing
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Withdraw consent at any time for marketing use
To exercise any of these rights, please contact us using the details in the "Contact Us" section below.
8. Third-Party Links and External Sites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before submitting any personal data.
9. Children’s Privacy
Our services are intended for individuals aged 16 and over. We do not knowingly collect personal data from children under 16. If you believe your child has submitted data to us, please contact us and we will take appropriate steps to remove it.
10. Legal Compliance and Data Transfers
Threadford operates in the United Kingdom and complies with the UK Data Protection Act 2018 and UK GDPR. Some data may be processed outside the UK or European Economic Area (EEA), where laws may differ. Where data is transferred, we take necessary steps to ensure it is handled securely and in line with this policy.
11. Changes to This Privacy Policy
We may revise this policy from time to time. Updates will be posted on this page with a new "Last Updated" date. We encourage you to review this page periodically to stay informed.
12. Contact Us
For questions, concerns, or data access requests related to this Privacy Policy, please contact:
Threadford
Email: info@threadford.co.uk
Last Updated: 23 January 2023